We design, develop, test, configure, deploy, and maintain COTS and customized applications and the systems and servers these apps reside on. Our highly experienced team of certified software developers and systems administrators have developed and maintained case management and litigation software for the FBI, DEA, and EOUSA. We also perform service desk and application troubleshooting support. Our systems engineers provide desktop and server virtualization and cross domain solutions. We consolidate database instances to reduce license and operating costs and standardize the database environment.
We perform system integration, administration, and maintenance for a multitude of physical and virtual platforms, providing high availability and scalability, within a federal enterprise infrastructure which include, but are not limited to: Network Equipment, Domain Services, Email, Configuration Management tools, Centralized Antivirus Solutions, Database, Operating Systems, Ticketing Systems, Auditing Tools, Backup and Recovery Solutions, and Vulnerability Management Tools. Our technicians also proactively monitor and maintain servers and systems to ensure that downtime is kept to a minimum. By proactively taking corrective actions, we ensure all systems and servers are fully operational and working at peak performance.
For customers, such as the FBI, our system admins closely coordinate and overs issues and problems among solver groups with a constant goal on improving processes and procedures designed to share knowledge, reduce call volume, and improve customer service. We provide our expertise in advanced technologies and Enterprise Management Systems tools to reduce meantime to resolution of problems. Our goal is to ensure a timely response to all customers and provide solutions quickly and efficiently.
Xpect’s engineers and administrators design and develop databases to ensure maximum operation of our customers’ IT equipment utilization, cost, and efficiencies data. Our developers analyze data requirements, advise our customers on the best approaches in designing data structures, and develop the databases that contain and evaluate their data.
Xpect’s projects have included the ground-up development of several programs including tracking wireless device users and their device usage, logging administrative purchases and generating fiscal year reports, logging human resource hiring activities and generating related reports, creating electronic maps of the agency’s districts that correlate demographic variables with client resources, as well as a rebuild of a program that allows auditors to enter field office performance data and generate reports and a modification of a resource tracking program for the enhancement of tracking and reporting capabilities.